Terms & Conditions

These Terms & Conditions govern your use of eatropolis.co.nz and your attendance at Eatropolis on 10 October 2026 at SHED-10, Queens Wharf, Auckland. The event is produced by Chow Luck Club Limited (NZBN 9429049374162), with the support of Tātaki Auckland Unlimited. By buying a ticket or entering the venue, you accept these terms.

Sections in this policy

• Acceptance
• The event
• Tickets and entry
• Pricing and payment
• Refunds and cancellation
• Conduct on site
• Photography and filming
• Allergies and dietary requirements
• Liability and force majeure
• Governing law
• How to contact us

Acceptance

By purchasing a ticket, RSVPing to a workshop, submitting a form, or entering the venue, you confirm that you have read and agree to these terms and to our Privacy Policy.

The event

Eatropolis is a one-day food festival featuring participating chefs, partner restaurants, workshops, and licensed beverages. Doors open at 12:00 NZST and last entry is 19:15 NZST. The published programme is indicative — the organiser may adjust the schedule, line-up, or workshop content if circumstances require.

Tickets and entry

• A valid ticket is required for entry. Your ticket is a licence to attend, not a transferable good.
• The ticket holder must be able to present the ticket (digital or printed) on arrival.
• Children must be accompanied by a ticketed adult; under-18s cannot purchase or consume alcohol.
• The organiser reserves the right to refuse entry, or to remove any guest, where required by law, by the venue, or to protect the safety and enjoyment of other guests.

Pricing and payment

Ticket prices are listed in New Zealand Dollars (NZD) and include GST where applicable. Payment is processed by our ticketing partner; their booking fee and payment terms apply in addition to these terms.

Workshops, signature dishes, and bar service may incur additional charges that are paid on site or via the ticketing platform.

Refunds and cancellation

Refunds, exchanges, transfers, and what happens if the event is cancelled or rescheduled are covered separately in our Refunds & Ticket Policy. Your statutory rights under the Consumer Guarantees Act 1993 are not affected by these terms.

Conduct on site

We expect all guests, chefs, staff, and volunteers to follow our Code of Conduct. Harassment, discrimination, threatening behaviour, and disruption of service are grounds for removal without refund.

Photography and filming

Eatropolis is a publicly photographed and filmed event. By attending, you accept that you may appear in photographs or video taken for editorial, promotional, or archival use. Tell a staff member if you do not wish to be photographed in a specific moment and we will do our best to honour that.

Allergies and dietary requirements

Participating kitchens prepare a wide range of cuisines on shared lines. We cannot guarantee that any dish is free from any specific allergen. If you have a serious allergy, please speak with the kitchen team before ordering and check the dish labelling on site.

Liability and force majeure

To the maximum extent permitted by law, the organiser is not liable for indirect or consequential loss arising from your attendance. Nothing in these terms limits the liability of the organiser for personal injury caused by negligence, or for any consumer guarantee that applies under the Consumer Guarantees Act 1993 to non-business consumers.

The organiser may cancel, postpone, or modify the event for reasons outside its reasonable control — including but not limited to extreme weather, public-health restrictions, venue unavailability, or natural disaster. In such cases the refund terms in Refunds & Ticket Policy apply.

Governing law

These terms are governed by New Zealand law, and you submit to the non-exclusive jurisdiction of the New Zealand courts. The Fair Trading Act 1986 and the Consumer Guarantees Act 1993 apply to consumer purchases and override anything in these terms to the extent of any inconsistency.

How to contact us

For questions about these terms, write to info@eatropolis.co.nz. We aim to reply within two New Zealand business days.